Who do I call with product and technical queries? |
Your local stockist: https://sculptfireplaces.com.au/stockists/ |
What is the required clearance around my fireplace? |
Check the Installation Manual, and/or talk with your local stockist/licensed installer. |
Zero Clearance (ZC) on an Axis H1200, H1400, H1600? |
Using the recommended hebel or masonry enclosure essentially creates a zero clearance application. Check the Installation Manual. |
Are cavity vents required? |
All inbuilt installations require cavity vents, this is necessary to prevent heat build-up as per regulations. Check the Installation Manual. |
I1000 masonry vs ZC inbuilt |
ZC model is not required for masonry installation. Use the FS model and install as per the H series manual. Check the Installation Manual. |
Seguin firebox ‘humming’ when drawing air, is this normal? |
A ‘humming’ noise means there is restricted / reduced airflow in the room, consider use of an Outdoor Air Kit.
This should not occur when the unit door is closed. |
Is a Cavity Lid required when using a Heat Transfer Kit? |
Yes, the Heat Transfer duct runs through the cavity lid. Ensure clearances to combustibles are adhered to. Check the Installation Manual. |
Door not closing completely? |
Adjust door mechanism. Consider servicing your fireplace. If the issue persists, call your complying installer. |
Damper not opening/ closing completely? |
Adjust damper mechanism. Consider servicing your fireplace. If the issue persists, call your complying installer. |
Can the flue have bends in it? |
A maximum of 2 bends (1 offset). Consult your licensed installer. Check the Installation Manual. |
Can I install a Double-Sided unit on an external wall? |
Yes, however consider the draught entry around the firebox, vermin / critter access, security, reduced heating capacity.
The external face must be sheltered. |
Can I vent the air intake from underneath, rather than via an outdoor air kit? |
Yes, however discuss with your licensed installer. There may be different requirements for different models. |
How close can the non-combustible enclosure (eg, masonry, hebel etc) be to the surface of the firebox? |
Consult the installation manual and minimum clearances. Also discuss with your licensed installer. |
Where can I find the current installation manual? |
Check website for the most current manual:https://sculptfireplaces.com.au/installation-manuals/ |
Where can I buy a Sculpt fireplace? |
Refer to your local stockist, there are stockists in every major city and rural areas.
Contact Sculpt for assistance in finding your local stockist, or see a map here: https://sculptfireplaces.com.au/stockists/ |